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Return Policy & Warranty

We’re passionate about delivering your best night’s sleep. That’s why we’re dedicated to producing quality products—through premium materials, attention to detail, and fine craftsmanship. We stand behind the quality of our products, so you can buy direct from us with confidence.

We believe you’ll fall in love with your technology sleeping system and it is helping your health and well-being every day. Teralife return policy has a standard return policy of 30 days from the delivery date and there is a restocking fee of 10% if the product is returned within 30 days of the delivery date. If the product is not returned within 30 days after the delivery date, no payments will reverse to the client.

PILLOWS

Given the personal nature of these products, we accept returns only if the item is damaged at delivery or if there is a product defect. Each of our products carries a warranty to protect your investment.

MATTRESS

Teralife warrants that it will, at Teralife option, replace or repair purchaser’s Teralife mattress sold in the U.S. if it is defective due to faulty workmanship or materials, subject to the limitations described in this limited warranty. Teralife undertakes no responsibility for the quality of the goods except as otherwise provided in this contract. There are no warranties that extend beyond the description on the face hereof.

Mattress: 15 Years Warranty

This limited warranty is valid only in connection with the original purchase of new products and extends from the original purchase date of the original product purchased. An “original purchaser”, for the purposes of this limited warranty, is an individual or entity who purchases the product directly from Teralife with the intent to use the product for personal consumer use and not with the intent to resell the product. An individual or entity that purchases the product from whatever source with the intent to resell the product is an unauthorized reseller (“unauthorized reseller”). This limited warranty does not apply to products sold by unauthorized resellers, including without limitation, unauthorized resellers on third party websites, including, without limitation, Craigslist, eBay, Amazon, etc. Unauthorized resellers are not “original purchasers” for the purpose of this limited warranty. If purchaser is not the original purchaser of this product, purchaser takes the product “AS IS” and “with all faults.” IF THE PURCHASE OF THIS MATTRESS WAS NOT DIRECTLY FROM TERALIFE DISTRIBUTORS, PROOF OF PURCHASE WILL BE REQUIRED TO DEMONSTRATE THAT PURCHASER IS THE ORIGINAL PURCHASER AND ELIGIBLE TO MAKE A VALID CLAIM UNDER THIS LIMITED WARRANTY.

Teralife mattresses are designed to work on a firm, solid-surface, non-spring foundation or adjustable bed base that is structurally capable of supporting the weight of purchaser’s Teralife mattress and user(s). This limited warranty and other performance warranties are based on tests conducted on “sets” that consist of our mattresses and our foundations/adjustable bed bases. THEREFORE, IF PURCHASER USES INAPPROPRIATE FOUNDATIONS, BOX SPRINGS, ADJUSTABLE BED BASES, OR BED FRAMES WITH THIS MATTRESS, SUCH USE WILL VOID THIS LIMITED WARRANTY AND ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Teralife may require purchaser to provide proof of the quality of the foundation, adjustable bed base, or bed frame used in conjunction with the mattress if purchaser makes a claim under this limited warranty. Teralife reserves the right to invalidate this limited warranty if the foundation is determined, in Teralife reasonable discretion, to be inadequate or if the mattress is found to be in an unsanitary condition.

This limited warranty covers the following items during normal wear: Deterioration causing the mattress to have a visible indentation greater than three-fourths (0.75) of an inch that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or adjustable bed base. Normal wear required that purchaser’s mattress be continuously supported by a matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the mattress and foundation.

A proper bed frame must provide sturdy support for both the mattress and foundation; including a center support and having at least 5-6 legs for queen, king and Cal king and 4 leg support for twin and full mattresses. For queen, king, and cal king slatted style bed frames, it is incumbent upon purchaser to ensure that the frame utilized offers ample structural support for the mattress and foundation in view of that particular slatted style frame. Failure to have a proper bed frame may invalidate the limited warranty. The use of a bed frame is important for the life and protection of your sleep system. Neither mattresses, individually, nor sleep systems (mattress and foundation combination) are intended to sit/lay flat on the floor or on a waterbed frame or platform of untreated wood or untreated wood covered with fabric.

Please Note: Teralife highly recommends a 3-bed beam support system or a support system of similar quality that is designed specifically to give slatted style bed frames for queen, king and cal king mattresses additional structural support.

Any physical flaw in the mattress that causes the Teralife material to split or crack, despite normal usage and proper handling (as outlined in the Mattress Use & Care Instructions).

This limited warranty does not cover: A normal increase in softness of the Teralife pressure-relieving material which does not affect the pressure-relieving qualities of the mattress

Comfort preference: Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, or liquid damage. However, if there is a warranty defect not caused by the abuse or damage then the mattress would be covered under the standard warranty.

Damage associated with an improper bed frame, foundation, or adjustable base. See above description and illustrations for a proper bed frame.

Replacement of the accompanying piece in the Teralife sleep system where only one piece is defective, unless that accompanying piece is also defective.

Floor models or “demos” sold at a discount (See separate warranty for demos and floor models.)

Product sold by unauthorized resellers who are not authorized retailers.

Year 1 through 15 – Full Coverage

During the first fifteen (15) years of this limited warranty, Teralife will not charge purchaser to repair or replace purchaser’s mattress if it is deemed defective, but any transportation costs associated with repairs or replacements are purchaser’s responsibility. In no event, however, will the transportation costs exceed Teralife then-standard freight charges. No new warranty is provided with a replacement mattress. The warranty for the replacement mattress runs from the date of original purchase of the replaced mattress.

In connection with the replacement of a product in compliance with the terms of this limited warranty during years 1-10, if a purchaser elects to upgrade to a more expensive product, it may do so by paying the difference between the cost of the original product being replaced and the cost of the upgraded product plus the cost of any related additional sleep system pieces not being replaced as part of the warranty exchange. In the event of an upgrade as described in this paragraph, a new warranty will be provided for the upgraded pieces only.

Additional Limitations on Warranty Coverage

In the event a warranty claim is filed, and a warranty replacement is deemed necessary, purchaser will be required to surrender the original product to Teralife at the time of replacement.

TERALIFE SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY; THE EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY SHALL BE REPLACEMENT OR CREDIT TOWARDS REPLACEMENT AS SET FORTH HEREIN. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THE WARRANTY DESCRIBED ON THE FACE OF THIS LIMITED WARRANTY.


RETURN POLICY PROCESS:

You may contact Teralife Customer Service Department by calling (407) 485-4104

or by sending an email to purchaseorder@teralife.com

This limited warranty gives the purchaser specific legal rights, and the purchaser may also have other rights, which may vary from state to state.

PLEASE RETAIN THIS LIMITED WARRANTY AND ORIGINAL PROOF OF PURCHASE FOR AT LEAST 15 YEARS FROM YOUR DATE OF PURCHASE.